Terms and Conditions
BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACCEPT THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.
We, at Delta Airlines USA, care about your trust & hence use judicious measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be 100% guaranteed and secured, so If you have a reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please call us immediately on our 24/7 customer service cum support team at +1-844-604-0568, allowing us to find the root cause & suggest you a satisfactory resolution to any concern you might have.
Delta Airlines USA does not act as principal but makes arrangements via third-party vendors, such as, but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators & consolidators, traveler assist service providers, insurance providers and activity suppliers (each a "Travel Supplier") for travel-related services which include, without limitation, air transportation, boarding / lodging, car rental (each a "Service Element").
By using this website, you agree to the rates offered by Delta Airlines USA and affiliate companies are a result of negotiation between Delta Airlines USA and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any Travel Supplier through us, you approve Delta Airlines USA and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and related taxes or charges related to the Travel Supplier's or Delta Airlines USA services.
Delta Airlines USA will not be responsible for errors or mistakes on the site, or the failure of Travel Suppliers from whom you get services through our website, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. Delta Airlines USA while providing travel management services does not promote, guarantee or insure the products or services which are given by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you where a payment has been made, your sole recourse for a refund shall be the defaulting supplier, from insurance covering such defaults if any, or from other responsible third party unless such loss was caused solely by Delta Airlines USA In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute.
Except as clearly stated within this, Delta Airlines USA assumes no responsibility for actions relating to travel services beyond the control of Delta Airlines USA or its employees. Delta Airlines USA is not responsible or liable for any act, error, mistake, injury, loss, accident, damage, delay, non-performance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. Delta Airlines USA will not be responsible for any change in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Delta Airlines USA will not be responsible for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. Delta Airlines USA will not be responsible for the depiction of travel products & services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings, and discounts.
Delta Airlines USA acts as a service that provides value added service to retail travel agents and consumers. Delta Airlines USA has no control over and assumes no responsibility for the actions of the suppliers from whom it gets travel products or services.
Delta Airlines USA shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the site in local currency is a guideline, and not binding on us or the Travel Supplier.
Reservations made and paid by the people may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk Fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may change from time to time or depending on some factors including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.
Delta Airlines USA does not guarantee, validate or promote other advertiser's products and services that are advertised on our Site.
By booking with us a contract may be formed between you and a Travel Supplier and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. Please read the additional Terms & Conditions provided by such Travel Supplier carefully. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier's rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses caused during your stay or during the use of the reserved products or services. Such deposit is unrelated to any payment received by Delta Airlines USA for your hotel, car or airline ticket booking. You understand that any violation of a Travel Supplier's rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your loosing as any amount paid for such reservation(s), and/or in our debiting your account for any costs we get as a result of such violation.
You agree to protect and guarantee Delta Airlines USA: its employees, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- You or on your behalf in excess of the liability described above provided that such limitation of liability is permitted by the law of your state of residence
- By third parties as a result of your failures of these Terms & Conditions, notices or documents referenced on the Site
- Violation of laws or rights by you of the third party or
- Site usage by you.
- ACCESSING WEBSITE “SITE” & ACCOUNT SECURITY
You should at least be 18 yrs and possess legal authority to enter into this agreement and to use the site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable to that and these Terms & Conditions. You agree to be financially responsible for all of your use of the site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the site is true, current, complete and accurate. Furthermore you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or illegal reservation or any reservation in anticipation of demand is prohibited.
Whenever you make use of a site feature that allows you to upload material to the site, or to make contact with other users of the Site, you must obey the related laws and the best standards of internet courtesy and behavior. You try that any such contribution does obey as above mentioned, and you permanently try to fully indemnify us at all times for any failure of that warranty and undertaking. Any material you upload to the site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the site. We have the right to remove any material or posting you make on the site if, in our opinion, such material does not obey these Terms & Conditions.
- PRIVACY – PROTECTING YOUR SECURITY
The Transportation Security Administration of the U.S. Department of Homeland Security demands us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. § 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not given, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov
To make sure that your credit, debit or charge card is not being used without your permission, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and approve us to carry out such verification checks as stated herein. In performing these checks, you admit and agree that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. Rest assured this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.
- SYSTEM ERROR
In case of a system error regarding pricing of air, hotel, car rental and any other booking from the website, Delta Airlines USA holds the right NOT to sell the booking at the erroneous price. Once a system error has been identified, Delta Airlines USA will tell you the right price. When the error is fixed, Delta Airlines USA will NOT require you to purchase the incorrect reservation at the changed price.
- THIRD PARTY SERVICE PROVIDERS
Certain products, services and content available on the site are given by third parties (the "Service Providers"), including, but not limited to, the air carriers, hotels, car rental agencies, cruise lines, tour operators, insurance carriers and other suppliers providing travel or other services on the site . Also, certain software and data found on the site are the copyrighted property of the Service Providers and/or their third-party providers and distributors.
- USE OF THE TRAVEL WEBSITE “SITE”
You may only use the site to make legal reservations or purchases and will not use the site for any other purposes, including making any guesses, false or illegal reservation or any reservation in anticipation of demand. You may not:
- Use any "robot", "spider", or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process to monitor or copy any of the web pages, data or content found on the site
- Link to any portion of the site, without prior written permission from Delta Airlines USA
- Use the site in violation of, or to violate, any law, rule or regulation
- "frame", "mirror", or otherwise incorporate any part of the site into any other website without Delta Airlines USA prior written authorization
- You admit and agree that you will not use, nor will you allow any use of, site in along with any of your activities or business by anyone that resides / stays or is accessing the site from a country prohibited under U.S. export and/or the Office of Foreign Assets Control regulations, including, but not limited to, regulations based upon sanctions, country programs against or embargoes. For more information regarding these regulations, visit www.treas.gov/ofac. You shall automatically become unauthorized to use the site in the event of a failure of this obligation.
- You specifically agree to indemnify and hold harmless Delta Airlines USA and the Service Providers for any failure of this "Use of Travel Site" section.
- INTELLECTUAL PROPERTY RIGHTS AND TRADEMARKS
The Website and its entire content(s), feature(s) and functionality(ies) (including but not limited to all information, software, text, displays, images, video and audio, and design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
- You may store files that are automatically cached by your web browser for display enhancement purposes
- You may print one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution
- If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications
- If we provide social media features with certain content, you may take such actions as are enabled by such features
You must not:
- Modify copies of any materials from this site
- Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text
- Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site
- You must not access or use for any commercial purposes any part of the site or any services or materials available through the site.
The Company name, certain terms, the Company logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors or other third parties. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
- BOOKING PROCESS
For your convenience, our use of the following terms in these Terms & Conditions we will have the meaning below:
"Service Element" - Singular product or services listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).
"Travel Supplier" - Vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). Delta Airlines USA does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
"Booking / Reservation" - a negotiation process with the Travel Supplier carried out by you while using this site for the purpose of getting one or more service elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to secure its validity:
When we place service elements on our site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book") of the site.
Once you have done so you have made Delta Airlines USA an offer (which cannot be withdrawn if you change your mind) to purchase the relevant service element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, based on our power to make final decisions.
The Delta Airlines USA email confirmation is NOT the contractual acceptance of the Booking, but only an acknowledgement that we have received your offer. We will need to check the availability of the relevant service element(s).
If the relevant service element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those service elements confirmed by email with ticket number(s) / PNR number(s) in case of air or reservation numbers in case of hotels, cars or other activities.
Until the contract is not formed between you and the Travel Supplier and the ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier the terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual service element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the site.
Government-issued photo ID is required at all times throughout the trip for security checks at airports, hotels and car rental locations and may be required for attractions and other products as considered necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither Delta Airlines USA nor its employees accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfilment of the above.
- Government entry/exit fees may apply, depending on your destination
- These are your only responsibility and will be added to your Booking charges
- All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking
Delta Airlines USA reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Delta Airlines USA to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
- Each service element listed in your Booking is given by the respective Travel Supplier
- Frequent traveler points and/or miles may or may not be available for any part of your Booking. You must check this with the relevant Travel Supplier
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include:
- Limits on the airline's responsibility for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods
- Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents
- Rights of the airline to change terms of the contract
- Rules about reconfirmation of reservations, check-in times, and refusal to carry
- Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting
- PRICING, TAXES/FEES & PAYMENT
Our total prices include all taxes and fees related to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Added fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other related service charges may apply which will be charged by the relevant Travel Supplier at time of check-in, if stated otherwise. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact our 24/7 service team or the relevant Travel Supplier directly.
Prices quoted for service element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Delta Airlines USA accepts all major credit cards & or debit cards with a verifiable billing address. Payment must be made in full with a valid credit card, debit card or wire transfer at the time of Booking.
You, hereby, authorize Delta Airlines USA and its authorized third party to process the charge to the credit or debit card(s) you provide to us for the total amount of your Booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.
All offers, prices, and conditions of sale may be subject to:
- Change without notice
- Advance purchase, eligibility, seating, or other limitations
- Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions
- Reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply)
- Other conditions/restrictions
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you have given to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may happen during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
- GENERAL RESTRICTIONS
There can be last minute changes on flights, therefore Airline’s should confirm it and inform passengers about them. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.
Upgrades and standbys will not be permitted, in most cases. Upgrades / standbys are strictly the responsibilities of the respective airlines.
Many of our discounted tickets do not allow for frequent flyer mileage accrual.
All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any additional special requirement such as "stretcher assistance" or "wheelchair", please contact the airline directly.
We reserve the right to cancel requests for travel to destinations that have been imposed official ban by the US government.
A passenger's duty or departure tax may be assessed upon departure from international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local government taxes collected at the airports and are not included in initial ticket costs.
A $28 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.
- HUMAN ERROR
If any of our agents makes a mistake in the booking process we will make reasonable attempts to rectify these errors at the time of occurrence. Delta Airlines USA stands committed to providing payment up to a maximum of the entire service fees that Delta Airlines USA has collected for that booking in addition to a $50 coupon as redemption towards purchases from Delta Airlines USA within 12 months in the future. You must inform us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Delta Airlines USA will not be responsible for these errors.
- ITINERARY RE-CONFIRMATION
It is the traveler’s responsibility who made their booking with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight number(s), airlines and routing including all airport changes. If any discrepancy is observed in the itinerary one must contact Delta Airlines USA customer service agents within 4 hours from the time the booking was completed.
If you fail to contact us by phone within 4 hours of completing the booking, we will consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any mistake in your booking.
We always recommend saving the itinerary and reviewing it as soon as you receive it for a smooth travel experience.
- CANCEL AND REFUND
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
- You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
- you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
- we are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and you are provided a tracking cum reference number by the agent who takes your cancellation / refund request. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our service fees associated with the original travel reservation or booking are non-refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on original mode of payment or as explained by the customer service representative. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other supplier’s refund penalties, Delta Airlines USA will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking
If you have any query related to these Terms & Conditions, you may contact us at +1-844-604-0568.